Question 1

What are your business hours?

Accepted Answer

Monday - Tuesday: 9:30am - 5:00PM 
Wednesday: Closed
Thursday - Friday: 9:30AM - 5:00PM 
Saturday - Sunday: Closed 
Closed on Holidays

Question 2

What is the turnaround time on my order?

Accepted Answer

The turnaround time is determined based on the scope of the clients unique project. Average turn around time is 14 business days excluding website development.

Question 3

How do we get started?

Accepted Answer

On the inquire form page, fill out the form for the service you are interested in. We will then send you an email with the next steps.

Question 4

How do you accept payments?

Accepted Answer

Clients receive invoices via email where they can pay using their debit or credit card.

Question 5

Do you require a deposit?

Accepted Answer

Yes, to get started we require atleast 1/2 of a payment for orders over $500. Full payments are required for orders less than $500.

Question 6

Do you offer rush orders?

Accepted Answer

The current rush order fee is a additional $100 for Logo and A la cart Graphic Work only. It doen't include website and printing.

Question 7

What is your refund policy?

Accepted Answer

Retainers and final payments are nonrefundable. the client must be sure to thoroughly review the final product. Cancellation made after final payment will not be refunded. All Sales are final.

Question 8

How can we connect with you?

Accepted Answer

Email - thepenthousecreative@gmail.com 
Instagram - @thepenthousecreative
Facebook - @ThePenthouseCreative
Phone - (678) 506-7711

Frequently Asked Questions