top of page

Frequently Asked Questions

  • What are your business hours?
    Monday - Tuesday: 9:30am - 5:00PM Wednesday: Closed Thursday - Friday: 9:30AM - 5:00PM Saturday - Sunday: Closed Closed on Holidays
  • What is the turnaround time on my order?
    The turnaround time is determined based on the scope of the clients unique project. Average turn around time is 14 business days excluding website development.
  • How do we get started?
    On the inquire form page, fill out the form for the service you are interested in. We will then send you an email with the next steps.
  • How do you accept payments?
    Clients receive invoices via email where they can pay using their debit or credit card.
  • Do you require a deposit?
    Yes, to get started we require atleast 1/2 of a payment for orders over $500. Full payments are required for orders less than $500.
  • Do you offer rush orders?
    The current rush order fee is a additional $100 for Logo and A la cart Graphic Work only. It doen't include website and printing.
  • What is your refund policy?
    Retainers and final payments are nonrefundable. the client must be sure to thoroughly review the final product. Cancellation made after final payment will not be refunded. All Sales are final.
  • How can we connect with you?
    Email - Instagram - @thepenthousecreative Facebook - @ThePenthouseCreative Phone - (678) 506-7711
bottom of page